- Simply email us at email@example.com within 12 hours(not applicable to Cash on Delivery order). Be sure to include your order number! If you would like to change your design, please also include the URL or name of the new design. Otherwise, if it is the device type, case type or color that you would like to adjust, please also let us know the details in email.
- If you have received an order confirmation email from us, your order was placed successfully! You can also log into your account to view your order history and search for your most recent order.
- Your shipping address has no street number or suite number, or potentially incomplete.
- The photo(s) used in your design had been removed from your social network and we need your help in supplementing them.
- Your custom design contains content that potentially infringes intellectual property rights or proprietary rights.
You will always receive an email from us if the problems above happen to your order. So please be sure to check the Spams / Junk folder of the email you registered with us if you have not received such confirmation emails. We will need further information from you before we can process your order.
- If your registered email address is a Hotmail account, the order confirmation email may fall into your Spams / Junk folder. If you still cannot find your order confirmation email, please email us at firstname.lastname@example.org and we will investigate further.
- We accept major debit cards and credit cards (American Express, Mastercard and Visa), Apple Pay and PayPal
- Yes we accept AMEX Gift Card / Visa Gift card.
- If an error message occurs, this may be because:
•The debit card cannot be used for this type of payment
•Your bank has rejected the transaction due to suspicions of fraud
•The card is not activated for international transactions
Please use another card to resolve the problem. If the issue still persists, kindly contact your bank for assistance.
- Please make sure all information entered is 100% correct and there are no spelling mistakes. Please also avoid short forms of City, and do not include the State information within the City input box. If the details are right but still the payment cannot be made, please contact us and we will get back to you shortly.